Business IT support
Windows computers, software, sign-in problems, peripherals and everyday user issues.
Honest service catalogue
Useful support with clear boundaries.
We take responsibility for ordinary support work that matches our experience. If a job needs a specialist, we say so before touching the system.
Core services
Services we confidently build the business around.
New computer & employee setup
Prepare Windows devices, install agreed applications, connect printers and verify routine Microsoft 365 access.
Printer & scanner support
Drivers, queues, network printing, user failures and ordinary scan-configuration problems. Mechanical repair is excluded.
Microsoft 365 user administration
Routine accounts, licences, password/access help, Teams and OneDrive desktop setup, and ordinary joiner/leaver tasks.
Wi-Fi & basic connectivity
Device-level diagnosis, IP checks, basic DNS/DHCP investigation and simple router/access-point setup.
Equipment audits
Asset tags, serial numbers, device locations and an organised equipment register.
Defined scope
Available after a short assessment.
Intune device setup
Windows enrolment, sync/status checks and common enrolment problems—not tenant architecture or complex policy design.
Hardware upgrades
Suitable RAM and SSD upgrades plus ordinary component or peripheral replacement—not board-level repair.
User onboarding/offboarding
Routine devices, accounts, licences and access. Legal retention, eDiscovery and complex data preservation require a specialist.
Venue and web technology
Prayer-information displays, projectors, livestream connectivity and WordPress support are assessed before acceptance.
Community Care · £69/month
Small, predictable support for one local site.
Designed for organisations that need a familiar contact without buying a full managed-service contract.
Included
- Up to five named staff at one site
- 60 minutes of remote help each month
- Monthly check-in and simple equipment record
- Priority appointment booking
- 10% off additional onsite labour
Not included
Unused time, monitoring, backups, security operations, 24/7 cover, parts, licences, third-party charges or guaranteed resolution times.
Appointment-based support
Start with one clearly defined problem.
Include the organisation, postcode, equipment involved and when the problem started. Support is available in English, Bangla and Urdu. We will reply with an honest next step and confirm the price before booking.
Email hello@londoncommunityit.co.uk